Terms & Conditions

Mervyn’s Tours Ltd is a separate legal entity from Mervyn’s Coaches Ltd and is responsible for the sale, organisation, and administration of all day excursions and holiday packages.

Vehicles and drivers used to operate tours may be supplied by Mervyn's Coaches Ltd or other approved transport providers where appropriate.

By making a booking with Mervyn's Tours Ltd, you agree to these Terms & Conditions.

The person making the booking (“Lead Name”) confirms that:

1) They are at least 18 years of age.

2) They have authority to accept these Terms & Conditions on behalf of all persons named on the booking.

3) All members of the travelling party have read and accepted these booking conditions.

The Lead Name is responsible for:

1)The accuracy of booking details.

2)All payments due.

3)Communication between Mervyn’s Tours Ltd and the travelling party.

In accordance with the UK Package Travel and Linked Travel Arrangements Regulations, customer monies for qualifying package holidays are protected through a Financial Failure Insurance policy underwritten by Evolution Insurance Company Limited.

Customer monies are protected up to a maximum of £1,000 per person, subject to the terms, conditions, and overall limits of the Financial Failure Insurance policy.

Mervyn’s Tours Ltd accepts statutory responsibility for the proper performance of all travel services included within a package holiday booking in accordance with applicable Package Travel Regulations.

If customers experience difficulties during a package holiday, appropriate assistance will be provided where required by law.

Please note that day excursions without overnight accommodation are not classified as package holidays and therefore do not require insolvency protection under current UK legislation.

All day excursions must be paid for in full at the time of booking unless otherwise agreed.

Bookings are not confirmed until payment has been received.

Day excursion bookings are generally non-refundable once confirmed.

Refunds, credits, or transfers may be considered in exceptional circumstances such as:

1) Serious illness.

2) Hospitalisation.

3) Bereavement of an immediate family member.

Supporting documentation may be requested.

Any goodwill refund or credit remains entirely at the discretion of management.

Mervyn’s Tours Ltd reserves the right to alter or cancel any excursion due to:

1) Insufficient bookings.

2) Operational requirements.

3) Adverse weather conditions.

4) Supplier issues.

5) Circumstances beyond our reasonable control.

Where a trip is cancelled by us, customers will be offered:

1) A full refund.

2) An alternative excursion.

3) A travel credit.

Minor alterations to advertised itineraries, timings, routes, or attractions may occasionally be necessary.

A non-refundable deposit of £100 per person is required to secure a holiday booking.

The remaining balance must be paid no later than 60 days prior to departure unless otherwise stated on your booking confirmation.

Failure to pay the balance by the due date may result in cancellation of the booking and retention of the deposit.

3.2 Customer Cancellation Charges

All cancellations must be submitted in writing by the Lead Name.

In addition, any non-refundable supplier charges already incurred on your behalf may also be deducted from any refund where applicable.

Examples may include:

1) Theatre tickets.

2) Ferry tickets.

3) Event admissions.

4) Hotel deposits.

Customers may cancel a package holiday without paying cancellation charges where unavoidable and extraordinary circumstances occur at the destination or immediate vicinity which significantly affect:

1) The performance of the package.

2) The carriage of passengers to the destination.

In such circumstances, customers will be entitled to a full refund of monies paid to Mervyn’s Tours Ltd, but no additional compensation or reimbursement of independent expenses will be payable.

If a passenger is unable to travel, their booking may be transferred to another suitable person provided:

1) Written notice is received at least 7 days before departure.

2) The replacement passenger agrees to these Terms & Conditions.

3) All amendment costs are paid.

A £25 administration fee per amendment will apply in addition to any supplier charges incurred.

Mervyn’s Tours Ltd reserves the right to make minor changes to itineraries where reasonably necessary for operational, supplier, safety, or weather-related reasons.

This may include:

1) Alteration of excursion order.

2) Changes to departure times.

3) Substitution of hotels, attractions, or ferry sailings with alternatives of a similar standard.

If a holiday is cancelled by Mervyn’s Tours Ltd, customers will be offered:

1) A full refund.

2) An alternative holiday where available.

Mervyn’s Tours Ltd shall not be liable for independent costs incurred by customers including:

1) Travel insurance premiums.

2) Connecting travel arrangements.

3) Independently booked accommodation.

4) Loss of enjoyment.

Except where otherwise required by law, Mervyn’s Tours Ltd cannot accept liability or pay compensation where contractual obligations are prevented or affected by circumstances beyond our reasonable control.

These may include:

1) Severe weather.

2) Flooding.

3) Road closures.

4) Industrial disputes.

5) Terrorism.

6) Civil unrest.

7) Epidemics or pandemics.

8) Government restrictions.

9) Border closures.

10) Ferry cancellations.

11) Infrastructure failures.

12) Unforeseeable mechanical breakdowns despite appropriate maintenance procedures.

Where a Force Majeure event prevents operation of a holiday package, customers will be entitled to:

1) A full refund of monies paid.

2) Transfer to an alternative tour where available.

No compensation for consequential or independent losses will be payable.

If customers experience any issue during a tour or holiday, they must notify the driver, tour manager, hotel, or relevant supplier immediately so reasonable efforts can be made to resolve the matter during the trip.

Formal complaints should be submitted in writing within 28 days of return.

Complaints received outside this timeframe may affect our ability to investigate fully.

Passengers must arrive at their designated departure point at least 10 minutes before the advertised departure time.

Coaches cannot wait for late passengers.

Mervyn’s Tours Ltd shall not be liable where a passenger misses departure due to lateness and no refund will normally be payable.

For multi-day holidays, luggage is limited to:

1) One medium-sized suitcase per person (maximum 20kg).

2) One small item of hand luggage per person.

Mobility equipment including wheelchairs, walking frames, and lightweight folding mobility scooters should be declared at the time of booking.

Undeclared equipment may not be capable of being accommodated due to safety restrictions, storage limitations, or vehicle capacity.

Customers are strongly advised to obtain comprehensive travel insurance including cancellation cover at the time of booking.

Travel insurance is particularly recommended for:

1) Medical emergencies.

2) Cancellation costs.

3) Loss of deposit.

4) Personal belongings.

Passengers are expected to behave respectfully toward:

1) Fellow passengers.

2) Drivers.

3) Staff.

4) Suppliers.

5) Members of the public.

Mervyn’s Tours Ltd reserves the right to refuse travel or remove any passenger whose behaviour is:

1) Abusive.

2) Disruptive.

3) Threatening.

4) Intoxicated.

5) Likely to affect the comfort or safety of others.

No refund or compensation will normally be payable in such circumstances.

Alcohol may only be consumed onboard where expressly permitted by the driver or tour management.

Seats are not guaranteed unless specifically confirmed at the time of booking.

Mervyn’s Tours Ltd reserves the right to alter seating arrangements where necessary for:

1) Operational reasons.

2) Accessibility requirements.

3) Medical reasons.

4) Safety considerations.

Reasonable efforts will be made to accommodate seating preferences where practical.

Passengers are responsible for ensuring that the chosen tour or excursion is suitable for their personal mobility and medical requirements.

Any significant mobility issues, medical conditions affecting travel, or requirement for mobility equipment should be declared at the time of booking.

Mervyn’s Tours Ltd will endeavour to accommodate passengers with disabilities wherever reasonably possible, subject to:

1) Vehicle safety regulations.

2) Storage space.

3) Ferry operator requirements.

4) Operational limitations.

Passengers requiring personal care or lifting assistance must travel with a suitable companion.

All published departure and return times are estimates only and may be affected by:

1) Traffic conditions.

2) Weather.

3) Ferry operations.

4) Border controls.

5) Accidents.

6) Other operational circumstances beyond our control.

While every reasonable effort will be made to operate services in accordance with published schedules, Mervyn’s Tours Ltd shall not be liable for reasonable delays or timetable changes.

Ferry operators used by Mervyn’s Tours Ltd require passengers to carry valid identification.

Accepted forms of identification include:

1) Valid passport.

2) Expired passport (within 2 years of expiry).

3) Photographic driving licence.

4) Government-issued photo ID.

5) Official photographic travel pass.

Children travelling without photo identification should carry an official birth certificate.

Where a carrier or port authority refuses boarding due to insufficient identification, Mervyn’s Tours Ltd shall not be liable and no refund or compensation will normally be payable.

Passengers travelling outside the United Kingdom and Common Travel Area are fully responsible for ensuring they possess valid:

1) Passports.

2) Visas.

3) Travel authorisations.

4) Border documentation.

British passport holders travelling to the EU must ensure their passport:

1) Was issued less than 10 years before travel.

2) Remains valid for at least 3 months after intended departure from the EU.

Passengers are also responsible for complying with any ETIAS, EES, visa, or biometric registration requirements.

Mervyn’s Tours Ltd shall not be liable where passengers are refused boarding or denied entry due to invalid documentation or failure to comply with border requirements.

Certain elements of holidays and excursions may be provided by independent third-party suppliers including:

1) Hotels.

2) Ferry operators.

3) Attractions.

4) Venues.

5) Transport providers.

Such suppliers operate in accordance with their own operational procedures and terms.

Mervyn’s Tours Ltd processes customer information in accordance with UK data protection legislation including the UK GDPR and Data Protection Act 2018.

Customer information may be shared with:

1) Hotels.

2) Ferry operators.

3) Attractions.

4) Insurers.

5) Suppliers.

Information relating to mobility or medical requirements will only be used for arranging suitable travel services where reasonably possible.

Further information is available within our Privacy Policy.

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these booking conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.